Useful Expressions

 USEFUL EXPRESSIONS (UNGKAPAN YANG BERGUNA)

1. APPLICATION LETTERS (SURAT LAMARAN)

OPENINGS (PEMBUKA)

1. I wish to apply for the post … advertised in the … on …

2. I was interested to see your advertisement in … and wish to apply for this post.

3. I am writing to enquire whether you have a suitable cvancy for me in your organization.

4. I understand from Mr …, one of your suppliers, that there is an opening in your company for …

5. Mrs … informs me that she will be leaving your company on … and if her position has not been filled, I should like to be considered.

 

CLOSES (PENUTUP)

 

1. I look forward to hearing from you and to being granted the opportunity of an interview.

2. I hope you will consider my application favorably and grant me an interview.

3. I look forward to the opportunity of attending an interview when I can provide further details.

 

1. REQUESTS (PERMINTAAN)

 

OPENINGS

 

1. We are interested in … as advertised recently in …

2. We have received an enquiry for your …

3. I was interested to see your advertisement for …

4. I understand you are manufacturers of (dealers in) … and should like to receive your current catalogue.

 

MAIN SECTIONS AND CLOSES (BAGIAN UTAMA DAN PENUTUP)

 

1. When replying please also include delivery details.

2. Please also state whether you can supply the goods from stock as we need them urgently.

3. If you can supply suitable goods, we may place regular orders for large quantities.

 

1. REPLIES TO REQUESTS (JAWABAN UNTUK PERMOHONAN)

 

OPENINGS

 

1. Thank you for your letter of … As requested we enclose …

2. I was pleased to learn … that you are interested in our …

3. Thank you for your enquiry dated … regarding …

 

CLOSES

 

1. We look forward to receiving a trial order from you soon.

2. We shall be pleased to send you any further information you may need.

3. Any orders you place with us will have our prompts attention.

4. Please let me know if you need any further details.

 

 

 

1. PLACING ORDERS

 

OPENINGS

1. Thank you for your quotation of …

2. We have received your quotation of … and enclose our official order form.

3. Please supply the following items as quickly as possible and charge to our accounts.

 

CLOSES

1. Prompt delivery would be appreciated as the goods are needed urgently.

2. Please acknowledge receipt of this order and confirm that you will be able to deliver by …

3. We hope to receive your advice of delivery by return of post.

 

1. ACKNOWLEDGING ORDERS (Memberitahukan pesanan telah diterima)

 

OPENINGS

1. Thank you for your order dated …

2. We thank you for your order number … and will dispatch the goods by …

3. We are sorry to inform you that the goods ordered on … cannot be supplied.

 

CLOSES

1. We hope the goods reach you safely and that you will be pleased with them.

2. We hope you will find the goods satisfactory and look forward to receiving your further orders.

3. We are pleased to say that these goods have been dispatched today (will be dispatched in … /are now awaiting collection at …)

 

1. Letters of Complaint

 

OPENING

1. The goods we ordered from you on … have not yet been delivered.

2. Delivery of the goods ordered on … is now considerably overdue.

3. We regret having to report that we have not yet received the goods ordered on …

4. We regret to report that one of the cases of your consignment was badly damaged when delivered on …

5. When we examined the goods dispatched by you on … we found that …

6. We have received a number of complaints from several customers regarding the … supplied by you on …

 

USEFUL CENTRAL PHRASES

1. I am very unhappy with …

2. This situation is causing us a great deal of inconvenience.

3. This standard of workmanship is not what I have come to expect from you.

4. This service is well below the standard expected.

5. I felt you wish to know about this.

6. I am sure you will wish to look into this and find out what happened.

7. I am used to good quality from …

 

CLOSES

1. Please look into this matter at once and let us know the reason for this delay.

2. We hope to hear from you soon that the goods will be sent immediately.

3. We feel there must be some explanation for this delay and await your prompt reply.

4. We hope to learn that you are prepared to make some allowance in these circumstances.

5. I hope to receive a complete refund soon.

 

1. Replies to Complaints

 

OPENINGS

1. We are concerned to learn from your letter of … that the goods sent under your order number … did not reach you until …

2. I am sorry that you have experienced delays in the delivery of …

3. I am very sorry to hear about … in your letter of …

4. Thank you for your letter of …, which has given us the opportunity to rectify a most unfortunate mistake.

5. We wish to apologize for the unfortunate mistake pointed out in your letter of …

 

USEFUL CENTRAL PHRASES

1. We appreciate the opportunity to clarify this issue.

2. Form your comments it is obvious that on this occasion a mistake was made.

3. You have rightly pointed out that …

4. In the circumstances I feel we should make amends for the inconvenience caused.

5. Due to an oversight …

6. It is unfortunate that …

7. I am sorry about the distress this caused you.

 

CLOSES

1. We assure that we are doing all we can to speed delivery and offer our apologies for the inconvenience this delay is causing you.

2. We hope you will be satisfied with the arrangements we have made.

3. We trust these arrangements will be satisfactory and look forward to receiving your future orders.

4. We regret the inconvenience which has been caused in this matter.

5. We apologize once again foe the unfortunate mistake and can assure you that a similar incident will not occur again.

6. As a gesture of goodwill I am pleased to enclose …

7. Thank you once again for taking the time to write to us.