Any comments? Send them to my e-mail dam812001@yahoo.co.uk Good luck and all the best….bye
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For interesting site on e-mail, check out Mary Houton-Kemp’s Everything E-mail at www.everythingemail.net
7 deadly sins of working with e-mail
1 An error in the address (Salah alamat)
2 You sometimes wish you could backtrack after sending a message, but it’s too late (Terkadang Anda ingin menarik pesan tapi terlambat)
3 You are frequently interrupted with a constant flow of e-mails. (Kerapkali Anda disela oleh arus e-mail yang terus-menerus)
4 You have sometimes sent via e-mail when you know a phone call would have been better. (Terkadang Anda tahu menelpon lebih baik)
5 You haven’t deleted any messages for a long time. (Sudah lama tidak menghapus pesan-pesan Anda)
6 You have sent confidential messages via e-mail, which you have later regretted. (Anda mengirim pesan rahasia lewat e-mail, lalu menyesal)
7 You sometimes send messages off quickly without a greeting or a sign-off, and without checking through for good grammar, spelling and punctuation. (Terkadang Anda mengirim pesan dengan tergesa-gesa tanpa ucapan salam atau penutup, dan tanpa memeriksa tata bahasa, ejaan, dan tanda baca sudah benar.)
The weakest link in your e-mail
1 Wrong time and date (No precise time and date on computer setting)
2 Vague subject line, but use a SMART subject line:
Specific; Meaningful; Appropriate; Relevant; Thoughtful (Mendalam)
3 No greeting and no sign-off
4 Poor formatting; but use a blank space between paragraphs
5 Vague messages
6 Hunting for the response; but use 3R (Readers; Response; Results)
7 Unfriendly tone
8 CC to the whole world
9 Bad grammar, spelling and punctuation
How can you make e-mail work for you?
1 Turn off the instant messaging system
2 Don’t feel obliged to give a detailed reply
3 Send a cc to those who need to know, not to everyone you know
4 Set up filters on your e-mail system
5 Don’t panic – you can always pick up the phone
Bandingkan kedua e-mail di bawah ini dan putuskan yang mana menurut Anda memberi kesan dan menciptakan hubungan baik.
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Dear John Thanks for your e-mail. I’m glad your complaint has been sorted out. Please let me know if you need further assistance. Regards Mary Tan |
Hi John Thanks for you e-mail. I’m really pleased that we have been able to find a solution to this problem. Good luck with future progress. I’ll be there when you decide on how we can help you again. Mary |
Creating electronic rapport
1 Lead the reader into the message with warm and friendly openings, such as:
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Thanks for lunch last week. It gave us a good opportunity to learn more about your new project, which sounds very interesting.
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I am glad we were able to speak on the telephone this morning. It was good to clarify this issue.
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Thanks for calling me today. It made a nice change to speak to a real person for once instead of always using e-mails.
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Your news today is interesting – it sounds like you’ve been working really hard to ensure the success of this project.
2 Show emotions through empathy, such as:
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I’ll be pleased to help you sort out this problem.
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I appreciate your understanding in trying to resolve this issue.
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I hope I can shed some light on this problem very soon.
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I see what you mean and can appreciate your concern.
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This has shown me a clearer perspective and I can see a true picture now.
3 Use a visual language within phrases like:
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I can see what you mean.
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This is all quite clear to me now.
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This will now enable us to focus on our mutual goals.
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Your suggestions look good.
Netiquette
Never think you’re talking to a computer!
Ensure you follow the rules of good writing.
Take off the caps lock. DON’T SHOUT!
Informality is OK in e-mails.
Question your subject heading.
Use short sentences and short paragraphs.
Enumerate with numbers or bullets.
Tidy up long sentences.
Take a pride in your finished message.
Ensure everything is right before you hit ‘send’.
